Journal article

Towards a critical understanding of Bank-customer relationships: evidence from Botswana banks


Research Areas

Currently no objects available


Publication Details

Subtitle: evidence from Botswana banks

Author list: Moeti Nkisang
Othata, O.

Publication year: 2004

Journal: Botswana Institute of Administration & Commerce Journal

Volume number: 1

Issue number: 1

Start page: 55

End page: 69

Number of pages: 15

URL: Published Online:1 May 2004https://hdl.handle.net/10520/AJA17291070_32



This paper explores the nature of the relationship between banks and their customers as perceived and to some extent constructed by banks. In particular, the paper explores how banks in Botswana perceive; construct, maintain and alter this relationship and whether they perceive themselves committed to their customers as would be implied by relational exchange and commitment and trust theory. The paper interprets data collected from four of the banks in Botswana, to draw inferences on the nature of the relationship between banks and their customers.


Projects

Currently no objects available


Keywords

Currently no objects available


Documents

Currently no objects available


Last updated on 2025-21-01 at 16:10