Public services all over the world are faced with challenges of responding to the demands of their citizens. In an attempt to be responsive, they face the imperative of undertaking public sector reforms, which are not only structural, but have to include changing mindsets and even cultural shifts in the behaviour of public servants. Hence, the Botswana government took a deliberate decision to invest time and financial resources in leading public sector reforms. Leadership is critical before, during and after implementing the reforms. Senior managers in government are expected not only to lead, but as employees have to deal with their own reactions to the changes. If one is an ineffective leader, there is a likelihood that one will bear a very heavy personal load which can only lead to failure. The focus of this article is to discuss the manner in which various reforms geared towards enhancing productivity in Botswana.

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