This study assessed the influence of warehouse management practices on service delivery by Zimbabwean local authorities. The study was underpinned by three theories: the theory of inventory and production, the
application control theory, and the adaptive structuration theory of warehouse management practice problems. The study was informed by the post-positivism philosophy. The study employed a cross-sectional descriptive survey, and data were gathered from respondents using structured questionnaires. The reliability of the data was evaluated using Cronbach’s alpha (α). Five hypotheses that passed the validity and normalcy tests were examined using structural equation modeling. For data analysis, SPSS® version 21 and AMOS® version 21 wereutilized. The statistical analysis and results demonstrated a correlation between the independent variables (enterprise resource planning, order processing, inventory lead time, and materials handling on service delivery). The analysis revealed that the development and implementation of service delivery in local authorities have been hindered by issues with declining warehouse management practices. The study revealed that local authorities are struggling with service delivery due to fluctuating inventories, inaccurate forecasts, poor customer responsiveness, and inadequate technological systems, resulting in subpar services to taxpayers. The study concluded that warehouse management practices have a strong influence on service delivery for local authorities. The study recommended the adoption of some strategic stance toward warehouse management practices. It was also considered that local authorities should deliberately adopt electronic warehouse management practices to enhance service delivery.

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