Journal article
Critical Success Factors for e-Government Projects: The case of Botswana
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Publication Details Author list: Christopher B. Mokone, Oduronke T. Eyitayo, Audrey Masizana- Katongo Publication year: 2018 Volume number: 2018 ISSN: 2155-4137 Languages: English |
The research developed critical success factors for e-Government in Botswana. The main research question was “What are the critical success factors for e-Government in Botswana?” To test the relevancy of identified factors from the literature, questionnaire and interviews were mixed to collect primary data. The data collection focused on the e-Government Office and ministries who are key stakeholders in the e-Government service delivery framework. The selected participants included focus group of senior IT officers from all Government ministries. Seven critical success factors were derived as the critical success factors for e-Government in Botswana. Likert scales were used to rank factors identified from the literature review. The success factors are demand-side engaging executive management to set a clear vision, prioritizes functional capability and manages stakeholder engagement. Keywords: E-Government, Critical Success Factors, Enterprise Architecture, Botswana
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