The continued ambition of many organizations is to supply products that conform to customer specifications at the right time and in the right quantities. The work undertaken in this study was a step towards assisting the case study organization in achievement of that goal. As one of the quality management activities, the case study organization’s release of production equipment is carried out when equipment is new and after relocation from one plant to another. It is only during that time, that the case study organization carried out capability studies on their machines. Hence this study sought to augment the efforts of the case organization in quality management by studying the process capability indices of the cutting machines during normal production. The study results show that the crimping process at the case study company were all adequate to meet the customer specifications, with the calculated CP and CPK values being greater than 1.33. The pull-off force test also confirmed that the process was adequate with CPK values being greater than 2.0, showing that the process is at a six sigma level.

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